How to contact?

Just click “Contact Us”. Fill in the blanks and let us know what we can do to help. No registrations nor log-in required. In the request form, please put all information we need like URL, Qty,(English page is OK). There is no cart or check out found in the website. Please wait for the confirmation after you send the form to us. We will do our best to give you a feedback as soon as possible.

Delivery time

The delivery time will depend on the country to be sent, the product to be delivered and shipping methods. We usually deliver the products through DHL or EMS. The standard delivery time is from 7 to 10 days to USA. Please let us know if you prefer to sent the product through EXPRESS service but the cost might vary.

Quotation

Below is the chargeable items in most general personal import service.
1. Price of goods you want to buy
2. Courier Cost
3. Inland Freight (In case of shops charged us to send goods to our office.)
4. Packing cost (In case of the goods required a special reinforcement in package)
5. Others if required.
6. Reward for our service
There are some instances that tax may be implied to the product once received. This will depend on the tax rule in your local. For more information, please contact the courier customer service hotline.

Cancellation

It’s all according to the shop’s policy that we make deals whether they accept or not. Please be advised that even the shop accepted cancellation, in case of any costs required, it will be shouldered by the customer.

Return Products

It’s all according to the shop’s policy that we make deals whether they accept or not. Basically most of shops won’t accept unless you have an acceptable reason, for example the goods has defects. The most often reasons we ever heard were “it was not something I expected” and “ Size is too small/big to me”. We are sure these won’t be the acceptable reasons. Even though the shop would accept returns, you need to be aware of that you’d need the same or more cost of when you imported it.